FAQ
Shipping & Returns
How long does delivery take?
Delivery takes on average 5 to 8 working days to arrive at your home.
Can I track the delivery?
Yes, 2 days after your order, you will automatically receive a tracking number. This can be inserted on our parcel tracking page.
Haven't received your shipping confirmation?
Our emails may be hidden in spam, do not hesitate to check them.
If after checking you have not received this email, contact us at: contact.dogzannou@gmail.com
Payments & Refunds
Are payments secure?
Yes, all our transactions are secure thanks to our partner Shopify .
Will I receive a confirmation email after payment?
Yes , you will receive an email confirming your order.
If I am not satisfied, can I return my order?
Yes, if your furry friend is not satisfied, a 30-day money back guarantee is offered for any order on Dogz An Nou!
How does delivery work?
Once your order has been placed, please allow 1-2 days for our team to prepare your package for shipment.
Shipping of your package will begin within 24 to 48 hours from confirmation of your order.
Anticipate the imminent arrival of your package, with delivery estimated between 5 to 8 days following the date of your order.
How does delivery work?
Once your order has been placed, please allow 1-2 days for our team to prepare your package for shipment.
Shipping of your package will begin within 24 to 48 hours from confirmation of your order.
Anticipate the imminent arrival of your package, with delivery estimated between 5 to 8 days following the date of your order.
